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Effective May 25th 2018

Footwear Brands Ltd prioritises the privacy of our customers, mailing list subscribers and all visitors to our websites. Please read our company’s data Privacy Policy below to see how we look after and maintain your data.

What is Personal Data?

Personal data means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into our possession.

What data do we collect?

  1. a) Anonymous browsing

You can visit this Site without telling us who you are or revealing any information about yourself, including your email address. In this case, our Web server may collect the name, address, the IP address and domain you used to access this Site, the type and version of browser and operating system you are using, and the web site you came from and visit next. This information is used by us and our business partners to measure the number of visits, average time spent, page views, and other statistics about visitors to this Site in general. We may also use this data to monitor site performance for systems administration purposes, to make this Site easier and more convenient to use and to report information in aggregate form to our advisers (e.g. how many visitors log in to this Site).

  1. b) Cookies

Cookies are small pieces of data stored by your Internet browser on your computer’s hard drive, which permits us to recognize you when you access this Site. If you are browsing, a cookie is used to help us measure the number of visits, average time spent, page views, and other statistics relating to your use of this Site. If you are searching, a cookie is used to carry the search request data from the request page to the results page. This cookie, by itself, doesn’t tell us your email address or who you are. If you decide to register on-line with us, we may collect additional information to provide offers or promotion details to you.  In this case, we use cookies to recognize you on subsequent visits and make your on-line experience more convenient, unless prohibited by law. Please note portions of this Site may not function as efficiently if you do not accept cookies.

What is a Data Controller?

Data Controller means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purposes of data protection legislation in force from time to time, the data controller is Footwear Brands Ltd, 3 Lyons Court, Long Ashton Business Park, Long Ashton, North Somerset BS41 9LB. Our nominated Data Protection Officer is Peter Dury – Designated Member.

Who are the Data Processors (or Service Providers)?

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller (Footwear Brands Ltd). We may use the services of various Service Providers in order to process your data more effectively. See below – How we use Data Processors?

What is a Data Subject?

Data Subject is any living individual who is the subject of Personal Data.

What is a User?

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Footwear Brands as Data Controller:

3 Lyons Court
Long Ashton Business Park
Long Ashton
North Somerset
BS41 9LB

Phone: +44 (0) 1275 392 694

Companies registration details


Storing your data

The data that we collect from you is stored and processed within the European Economic Area (“EEA”).  Any changes to our current method or location for storing or processing your data will be documented within this policy and updated on this website.

How we use Data Processors

From time to time, we will share your personal data with third parties to enhance the offering of our services to you and improve your user experience on our websites.

There are different types of third party Data Processors used for specific purposes as described below.  You will be informed if you are obliged to provide personal data to enter a contract (place an order on our websites) and the impact of choosing not to.

How do we use your data?

Ordering through our website:

We will use your personal data to manage your website at: www.cabotswood.com

Managing your website order includes;

Processing your website order(s) on www.cabotswood.com
Processing your website returns on www.cabotswood.com
Managing your website order payments*
Retaining your personal data for product warranty
Retaining your personal data to handle customer complaints
*Please note that credit/payment card information is encrypted and sent over a secure server via WorldPay

What types of personal data do we process for website orders?

Account Information for users who create an account on our website, www.cabotswood.com

  • User name
  • Password (in encrypted format)
  • Purchase history
  • Contact Information
  • name, address, e-mail address and telephone number
  • Payment Information
  • payment history
  • credit information
  • order information

Who has access to your personal data?

Your privacy is of utmost importance to us. Continuing to use our services indicates your agreement with the ways in which we process and use your data as set out within this policy.

Footwear Brands use the WooCommerce Shopping Cart. All account information for website customers is stored on a WordPress platform and information is encrypted via SSL between our 1and1.co.uk domain platform and your web browser.

Footwear Brands and our website Services partners (DPD, Parcel2Go and WorldPay) process customers’ personal information (for example, customer name, email address, and shipping address) and are therefore considered separate and independent data controllers of customers’ personal information under EU law. That means that each party is responsible for the personal information it processes in providing the Services.

How long we do store your data?

We will delete your personal data from our systems if we have not had any meaningful contact with you for three years (or for such longer period as we believe in good faith that the law or relevant regulators require us to preserve your data).  After this period, it is likely your data will no longer be relevant for the purposes for which it was collected. When we refer to “meaningful contact”, we mean, for example, communication between us (either verbal or written), or where you are actively engaging with our online services and / or promotions.

Email Marketing

We will use your personal data to send you marketing offers, new product launch announcements and invitations to store events in your area via emails, provided you have given explicit consent to being part of our email marketing list. In order to optimise your experience on www.cabotswood.com, we may provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these services are based on your previous purchases, browsing activity and click through information on our website, provided you have given explicit consent to being part of our email marketing list.

What types of personal data do we process?

We will process following categories of personal data:

  • Contact information such as name, email address and telephone number
  • Products and offers that we feel may be of interest to you
  • If you have a Cabotswood.com online account, we will also process your personal data submitted in relation to the account and membership such as:
  1. name
  2. address
  3. age
  4. shopping history

What are your rights?

Right to object

This right enables you to object to us processing your personal data where we do so for one of the following four reasons:

  1. to enable us to perform a task in the public interest or exercise official authority;
  2. to send you direct marketing materials;
  3. for scientific, historical, research, or statistical purposes.

Right to withdraw consent

Where we have obtained your consent to process your personal data for certain activities (for example, marketing arrangements), you may withdraw consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition.

Subject Access Request

You may ask us to confirm what information we hold about you at any time, and request us to modify, update or delete such information. We may ask you to verify your identity and for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive”. If you request further copies of this information from us, we may charge you a reasonable administrative cost where legally permissible. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will always tell you the reasons for doing so.

Right to Erasure

You have the right to request that we erase your personal data in certain circumstances.

Normally, the information must meet one of the following criteria:

  • the data is no longer necessary for the purpose for which we originally collected and/or processed them;
  • where previously given, you have withdrawn your consent to us processing your data, and there is no other valid reason for us to continue processing;
  • the data has been processed unlawfully (i.e. in a manner which does not comply with the GDPR);
  • it is necessary for the data to be erased in order for us to comply with our legal obligations as a data controller; or
  • if we process the data because we believe it necessary to do so for our legitimate interests, you object to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing.

We would only be entitled to refuse to comply with your request for one of the following reasons:

  • to exercise the right of freedom of expression and information;
  • to comply with legal obligations or for the performance of a public interest task or exercise of official authority;
  • for public health reasons in the public interest;
  • for archival, research or statistical purposes; or
  • to exercise or defend a legal claim.
  • When complying with a valid request for the erasure of data we will take all reasonably practicable steps to delete the relevant data.

Right to Restrict Processing

You have the right to request that we restrict our processing of your personal data in certain circumstances. This means that we can only continue to store your data and will not be able to carry out any further processing activities with it until either:

  • one of the circumstances listed below is resolved;
  • you consent; or
  • further processing is necessary for either the establishment, exercise or defence of legal claims, the protection of the rights of another individual, or reasons of important EU or Member State public interest.

The circumstances in which you are entitled to request that we restrict the processing of your personal data are:

  • where you dispute the accuracy of the personal data that we are processing about you. In this case, our processing of your personal data will be restricted for the period during which the accuracy of the data is verified;
  • where you object to our processing of your personal data for our legitimate interests. Here, you can request that the data be restricted while we verify our grounds for processing your personal data;
  • where our processing of your data is unlawful, but you would prefer us to restrict our processing of it rather than erasing it; and
  • where we have no further need to process your personal data, but you require the data to establish, exercise, or defend legal claims.

If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.

Right to Rectification

You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. Where appropriate, we will also tell you which third parties we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.

Right to Data Portability

You have the right to transfer your personal data between data controllers. This means that you are able to transfer your Footwear Brands Ltd account details to another online platform. To allow you to do so, we will provide you with your data in a commonly used machine-readable format that is password-protected so that you can transfer the data to another online platform. Alternatively, we may directly transfer the data for you.

This right of data portability applies to:

  1. personal data that we process automatically (i.e. without any human intervention);
  2. personal data provided by you; and
  3. personal data that we process based on your consent or in order to fulfil a contract.

Right to Lodge a Complaint with a Supervisory Authority

You also have the right to lodge a complaint with your local supervisory authority. If you would like to exercise any of these rights or withdraw your consent to the processing of your personal data (where consent is our legal basis for processing your personal data), you can contact us here: https://www.cabotswood.com/contact-us/

We may keep a record of your communications to help us resolve any issues which you raise.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold your data.

Updating our Privacy Policy

From time to time, we will be required to update our Privacy Policy. The most current version of the Privacy Policy is always available on our website here, at https://www.cabotswood.com/privacy/

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